Complaints Procedure


We like to have an open and positive relationship with parents, carers and children.

We value feedback from parents and carers and encourage you to approach the school with any concerns that you might have. The LA has established procedures so that any concerns that parents have about the school curriculum and related matters may be considered promptly

In the first instance, any problems should be referred to the class teacher.

If it is not appropriate to discuss your concerns with the class teacher you should make an appointment to meet the Headteacher. The Headteacher will endeavour to find a satisfactory outcome by informal means.

If however, the issue cannot be resolved in this way, then complaints should be addressed in writing to the Chair of Governors, Mrs Diane Boon. At this stage the Chair will liaise with both parties to try to resolve the issue.